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FAQ & TECHNICAL CENTRE

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ABOUT LOGISTICS

* What is the usual shipment terms of Toneluck ?

Usually we quote customer price in FOB Hong Kong terms. However, we can also quote price in CIF terms on your request.

* How long it takes to ship the goods from Hong Kong to USA/Europe ?

It takes about 2~3 days if the goods are sent by AIR while 3~4 weeks are required if shipped by SEA/BOAT. We need to pay attention that another 1~2 days are required for customs.

* Can inventory buffers be built for my order ?

Yes, if you can provide us with forecast information. We can reserve production capacity and prepare raw materials for your orders. If you need Toneluck to build up finished goods stocks or inventory buffers in your factory through VMI program, please discuss with your sales rep or account manager.

* What is VMI Program ?

VMI stands for "Vendor Managed Inventory". In this program, Toneluck builds up the buffer stocks in customer's warehouse and/or factory. Customer draws the requested items and quantity upon production line demands. Toneluck issues invoice to customer only after the parts are used. Toneluck will monitor and manage the inventory level in a certain level agreed by both sides.

 
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